Catered To... Vacation Homes
RESERVATION REQUEST FORM

To make a reservation for one of the Catered To Vacation Homes villa please complete the following form, print it out and call to confirm availability. 

To have a binding reservation, you must speak to us, receive a confirmation and a printed copy of the reservation contract. We must receive the signed reservation contract as well as your rental deposit.

Please call 800-424-6641 to begin the process of confirming a reservation.

TERMS AND CONDITIONS:
Rentals subject to 8% U.S.V.I. room tax, $35.00 Reservation Fee and a non-refundable $35 Security Deposit Waiver Fee. To confirm reservation, we require 50% of the total rental, fees and full car rental deposit. The balance is due 60 days prior to the date of arrival.  Rentals are subject to all Catered To Vacation Homes rental policies as listed on our web site at www.cateredto.com. Rates are subject to change.

CHECK IN AND CHECK OUT TIMES:
Check in time: 3:00 pm. If you arrive earlier your greeter may take you to the villa to drop your luggage, but you mustleave and return at 3 pm. Villa Check out time: 10:00 am Sharp! Late checkouts are not available. If the property is not vacated by 10am, Catered To Vacation Homes is authorized to remove Guests belongings from the property at guests expense, at a minimum of $60 plus tax will be charged to the credit card on file. By signing this agreement Catered To Vacation Homes, Inc. is authorized to charge this fee to your credit card on file.

VILLA OCCUPANCY:
Maximum occupancy refers to all persons above the age of two years old. Maximum Occupancy violations will result in rent forfeiture and immediate eviction of guests. Guests will restrict occupancy to limit at all times. ABSOLUTELY NO WEDDINGS, RECEPTIONS, MEETINGS, OR PARTIES ALLOWED. Catered To Vacation Homes DOES NOT RENT TO ANYONE UNDER THE AGE OF 25 UNDER ANY CIRCUMSTANCES, EVEN IF A PARENT OR LEGAL ADULT MAKES THE RESERVATION AND/OR PAYS THE RENT. If such a group attempts to occupy one of our rental properties, ALL MONIES WILL BE FORFEITED AND GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY.

SECURITY DEPOSIT:
We require a $35 non-refundable Security Deposit Waiver fee for all reservations. This Peace of Mind fee is in lieu of a damage deposit and covers all minor accidental damage or breakage up to $500. If damage occurs during your stay, please let us know immediately and it will be paid for by Catered To Vacation Homes. This privilege is offered to you as our way of saying thank you for your business. This policy does not cover intentional acts that results in damage, gross negligence, willful and wanton conduct, or any cause if the Guest fails to report the damage to Catered To Vacation Homes before departure. Coverage does not apply to theft or damage of any property owned by or brought onto the premises by a Guest. In cases of abuse and malicious damage to rental property the Guest will reimburse Agent and/or Owner the amount of all damage including attorney's fees.

SMOKING:
Smoking is NOT allowed inside any villa. If this policy is violated and smoking has been detected in the rental unit a $150 penalty will be charged to the credit card of file. By signing this agreement Catered To Vacation Homes, Inc. is authorized to charge this fee to your credit card on file.

GARBAGE REMOVAL:
Guests are responsible for removing all trash to the appropriate outside containers located throughout the island. If trash is not removed from the rental unit a $75 penalty will be charged to the credit card of file. By signing this agreement Catered To Vacation Homes, Inc. is authorized to charge this fee to your credit card on file.

LOST KEYS:
If you lose the key or are locked out of your rental, you may borrow a key by coming to our Cruz Bayoffice during office hours, 9-5PM. A $75 fee will be charged to your card for all lost keys. By signing this agreement Catered To Vacation Homes, Inc. is authorized to charge this fee to your credit card on file.

PERSONAL  EFFECTS:
Catered To Vacation Homes, Inc. is NOT responsible for Guests’ personal belongings that are lost, stolen, or left behind. A $25 retrieval fee will be charged, and if found, the items will be returned at the guests’ expense.

PETS:
Absolutely NO PETS on the rental premises or inside the rental unit. Penalties are a $100 charge, immediate removal of pet, and/or eviction of Guests. All rental payment will be forfeited. By signing this agreement Catered To Vacation Homes, Inc. is authorized to charge this fee to your credit card on file.

ENTRY INTO VILLA:
Catered To Vacation Homes or its staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment made with Guests. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.

SUBSTITUTION:
Catered To Vacation Homes reserves the right to substitute comparable or better accommodations without liability, should the villa reserved be sold, be out of order, been inadvertently double-booked, or be deemed substandard by us for any reason. If comparable accommodations are not available, Guest may receive a complete refund of all pro rated rent and Hotel Tax paid for the original villa.

COMPLAINTS AND MAINTENANCE:
Catered To Vacation Homes is not responsible for mechanical failures of non-essential or luxury items, including, but not limited to, Hot Tubs, Television, Satellite/Cable Service, Dishwasher, Washer/Dryer, Fireplaces, Air Conditioning, Spas, or any other appliance that fails to operate properly during your stay. No refunds will be issued for minor disruption of any utilities including, but not limited to, power outages, water outages, etc. These failures are beyond our control and no refund or rent reduction will be given.

Please report inoperative equipment to Catered To Vacation Homes and we will make every effort to have repairs done as quickly as possible during reasonable hours. Speed of service cannot be guaranteed due our reliance on island service, repair and utility companies.

CONSTRUCTION:
Construction is everywhere on St. John, even next door to some of our villas. Work begins at 7:00 a.m. and stops at 3:30 p.m. weekdays. We do appreciate your understanding in situations where construction exists.

LIABILITY:
Catered To Vacation Homes is acting hereunder as agent foraccommodations, and assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity whichmay be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengersto or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operateindependently of Catered To Vacation Homes. We assume no responsibility, therefore, for any loss, injury, or damage to personor property because of the acts of those providers. Furthermore, Guest is responsible for his villa during occupancy, must lock villa’swindows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. Guestsmust observe all cautions as given in our white Guest Guide provided in each villa and/or by your escort or local contact people.

CANCELLATION POLICY:
We highly recommend travel insurance! For a free, no-obligation quote for travel insurance, please visit www.csatravelprotection.com(your username will be #0271, your password is your Reservation Number).
Should you be forced to cancel for ANY reason and a replacement rental is obtained, your deposit will be refunded, less 10% of the complete rental rate. Reservations cancelled with less than 90 days notice in advance of reservation date will incur an additional 10% penalty. No monies will be refunded unless a replacement rental that covers the days of your rental contract is obtained. Approved fund transfers may only be applied to the same villa to be used within one calendar year.

No-shows, latearrivals, a reduction in number of persons in your group, and early departures after your arrival are non-refundable.No refunds will be granted unless there is a serious problem which cannot be remedied within 24 hours, and/or which causes the Guestextreme, undue discomfort or serious inconvenience (see also Complaints and Maintenance above). Guests who abandon their villa without permission from Catered To Vacation Homes agree they have no rights to compensation.

We at Catered To make every effort to accurately and completely represent our villas on the web, telephone or brochure. If the guest is disappointed or unsatisfied with a property due to differences in taste according to decor, accommodation, location or any other reason and declines to stay at the rental property, this will be considered a cancellation and no rent reduction or refund will be issued.

In any dispute arising out of this rent agreement, the laws of the United States Virgin Islands shall apply and the prevailing party shall recover its costs, expenses and reasonable attorneys’ fees. This Vacation Rental Reservation From becomes a binding agreement when you send us your rental deposit. Your sending payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed above. If you have any problems or questions with any of the preceding, please BE SURE to email or phone us BEFORE you send us your rental deposit monies. Thank you.

This property is privately owned. The Owner and Property Manager reserve the right to refuse service to anyone at their complete discretion.